Billing Analyst

Coastal Waste & Recycling Inc•Boca Raton, FL

21h•Onsite

About The Position

Coastal Waste & Recycling is seeking a dedicated and detailed Billing Analyst to join our team and deliver top-notch customer service. Coastal Waste & Recycling is a growing, privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)! At Coastal Waste & Recycling, our company culture is based on integrity. We do the right things for our employees, customers, community, and environment. Because we are focused on doing the right things, accountability, safety, environmental stewardship, and customer service are organic to our culture.

Requirements

High school diploma or equivalent or additional education or training in data entry is a plus.
At least 2 years of experience in billing, accounts receivable, or financial analysis.
Familiarity with billing cycles and procedures.
Proficient in Microsoft Office (Excel, Word) and billing software (e.g., ERP systems, accounting tools).
Ability to analyze large volumes of data, identify issues, and implement solutions.

Responsibilities

Process and generate accurate invoices for waste management services, including residential, commercial, and industrial accounts.
Review and verify customer account data, including service agreements, pricing structures, and changes to services, to ensure correct billing.
Assist in reconciliation of accounts to ensure payments and charges match and resolve any discrepancies between invoices, payments, and accounts.
Address customer billing inquiries, providing detailed explanations regarding charges, payment terms, and service adjustments.
Assist in the preparation of billing reports, and identify discrepancies, and outstanding balances for management review.
Maintain the accuracy of customer data in billing systems, ensuring rates, service information, and billing details are up to date.
Identify inefficiencies or gaps in the billing process and recommend improvements for streamlining operations and enhancing accuracy.
Work closely with the operations, customer service, and finance teams to resolve billing issues and ensure a smooth customer experience.
Ensure adherence to regulatory requirements and internal policies regarding billing, payments, and customer interactions.