Billing Analyst

ATCO•Edmonton, AB

19h•Onsite

About The Position

Reporting to the Supervisor, Billing Operations, the Billing Analyst plays a vital role in delivering accurate, timely, and compliant billing for ATCO Electric customers. This position is integral to the end-to-end meter-to-cash process, ensuring high-quality customer engagement and support, and maintaining accurate customer, account, and site data within the billing system to enable reliable billing outcomes and a positive customer experience.

Requirements

University undergraduate degree or diploma in a related discipline (Business Administration, Information Technology, Computing Science, Accounting).
Equivalent combination of post-secondary education and/or years of experience may be considered.
Minimum 2 years’ related experience, preferably in a utility customer service and billing role.
Experience with back-office business processes in a vertically integrated utility is an asset.
Familiarity with Oracle CCS, Oracle Customer to Meter (C2M) or Oracle Customer Care & Billing (CC&B) is an asset.
Demonstrated knowledge of Alberta Utilities Commission Rules and Codes governing distribution utilities in Alberta.
Demonstrated understanding of the electric utility industry and relevant regulatory requirements, including market rules, tariff billing, and Alberta’s deregulated energy market.
Experience working within complex IT environments and Utility IT systems.
Proven ability to analyze and interpret data.
Working knowledge of Microsoft Word, Outlook, Excel, PowerPoint, and SharePoint.
Strong written and verbal communication skills.
Proven ability to take initiative and work independently.
Strong commitment to providing excellent customer service.

Responsibilities

Resolve assigned usage and billing exceptions such as meter data collection, usage and billing calculations, tariff billing, and market transactions.
Update and maintain customer, site, and account information in the billing system with a strong focus on accuracy and completeness.
Analyze utility consumption data and billing outputs to identify and correct errors, ensuring accurate invoicing and a high standard of data quality.
Add, validate, and maintain rate schedules for new, upgraded, and complex services.
Execute Site ID creation for new services and end billing for salvaged sites, including completing manual corrections and issuing field orders where required.
Perform manual billing for complex rate scenarios, including associated quality assurance activities.
Investigate billing situations that require analysis of historical consumption outside system retained history, completing manual calculations and billing corrections as needed.
Resolve mixed meter situations by validating geographic data and completing billing adjustments for impacted accounts.
Work closely with Retailers and internal teams to resolve billing queries and support improved billing outcomes.
Identify, investigate, and escalate issues where the billing system or interfaces to other utility systems are not behaving as expected.
Respond to requests for assistance from internal work groups who require guidance on billing processes from end to end, tariffs or market transactions.