Billing Analyst I

Nexus Water Group • La Mirada, CA

1d • Hybrid

About The Position

Suburban Water Systems is seeking a Billing Analyst I. The Billing Analyst I is responsible for ensuring accurate and timely utility billing for assigned districts. This role supports day-to-day billing operations by researching and resolving billing issues, processing adjustments, and coordinating with internal partners to maintain compliance with approved rates, tariffs, and ordinances.

Requirements

• Working knowledge of utility billing processes, bookkeeping, or general accounting principles
• Proficiency with spreadsheets and standard office software (e.g., Microsoft Excel, Word)
• Ability to research and resolve billing discrepancies with attention to detail and accuracy
• Ability to interpret rates, tariffs, ordinances, and billing documentation
• Strong organizational skills and ability to manage multiple tasks and deadlines
• Effective written and verbal communication skills for cross-functional coordination
• Ability to learn and use enterprise systems such as SAP or other ERP/CIS platforms
• High school diploma or equivalent required
• 1+ years of related experience in billing, accounting, bookkeeping, or utility operations

Responsibilities

• Ensure accurate and timely utility billing for assigned districts, including cycle and off-cycle billing activities.
• Review, research, and resolve billing exceptions, estimated accounts, and discrepancies in compliance with approved rates, tariffs, and ordinances.
• Process billing adjustments, cancel/rebills, corrections, and miscellaneous charges as required.
• Coordinate with IT, field operations, and customer care teams to resolve billing issues and improve processes.
• Initiate and track billing-related service orders and field activities.
• Participate in special projects and continuous process improvement initiatives.
• Other duties as assigned

Benefits

• 401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan
• Paid Time Off: Starting at 3 weeks annually
• Medical, Dental, Vision, Company-Paid Life Insurance and more
• Training, Professional Certifications, and Education Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED