Newport Aquarium Photography Team Lead - Part-Time Year Round [S]

All Career • Newport, KY

2d

About The Position

The Photography Team Lead provides daily leadership for souvenir photography processes and hosts at Newport Aquarium, leading a team of 4 to 9 people depending on the season. The role supports the department manager in developing and monitoring a motivated, positive, and productive team; assists with host evaluations and training; helps implement policies and procedures; and maintains accurate records involving hosts and daily events.

The Team Lead helps guests capture, select, and purchase souvenir photos while ensuring hosts provide professional, courteous, friendly, and helpful service. The role requires knowledge of aquarium activities, aquatic life, and special events or promotions to inform guests. It also involves handling feedback from hosts and guests, coordinating with other hosts and departments, supporting PCI compliance, maintaining safety, managing breaks, and performing opening and/or closing duties.

This is a part-time, year-round position. Scheduling requires at least one weekend day and additional weekday availability; both weekend days are preferred. Flexible scheduling may include evenings, weekends, and holidays. The position requires completing a pre-employment background check and the ability to remain stationary for extended periods, move between floors, bend, reach, stoop, and lift up to 25 pounds.

Requirements

• Must be at least 18 years of age.
• Prior point-of-sale experience required.
• Strong public speaking skills.
• Ability to read, write, and speak English.
• Ability to think clearly and react quickly and calmly to changes and emergency situations.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Availability for at least one weekend day and additional weekdays.

Nice To Haves

• Prior photography experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Knowledge of other languages is a plus.
• Previous supervisory experience preferred.
• Previous guest service or retail experience preferred.
• Availability to work both weekend days preferred.

Responsibilities

• Lead a team of 4 to 9 hosts, depending on the season, and oversee daily souvenir photography processes.
• Help the department manager develop and monitor a motivated, positive, and productive team.
• Assist with evaluations and training for souvenir photography hosts, including onboarding and ongoing training.
• Help implement new policies and procedures when needed.
• Maintain accurate records involving hosts and daily events.
• Handle comments, concerns, and suggestions from hosts and guests about the guest experience.
• Maintain knowledge of aquarium activities, aquatic life, and special events or promotions to inform guests.
• Prioritize safety and follow company values, guest service standards, policies, procedures, and safety protocols.
• Coordinate with hosts and other departments to ensure effective communication.
• Perform photography functions, including taking and preparing photos, and assist guests with selecting and purchasing souvenir photos.
• Ensure hosts provide courteous, friendly, helpful, and professional customer service and are knowledgeable about their locations and roles.
• Complete credit and debit transactions and maintain Payment Card Industry (PCI) compliance.
• Maintain appropriate break schedules for team members as prescribed in the team member handbook.
• Perform opening and/or closing duties.
• Perform other related duties or tasks as assigned.

Benefits

• 24 hours of sick paid time off annually.
• Profit-sharing plan.
• 401(k) plan with company match.
• Free admission for the employee and dependents at most Herschend Enterprises properties.
• One complimentary general admission ticket per pay period to give to another person.
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
• Discounted tickets and annual passes for friends and family.
• Training and development.
• Grow U education programs, many of which are fully funded, with offerings from certifications and college prep through associate, bachelor’s, and master’s degrees.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed