Newport Aquarium Gift Shop Team Lead - Part-Time Year Round [S]

All Career • Newport, KY

12d

About The Position

The Gift Shop Team Lead supervises the gift shop’s hosts and processes, leading a team of 4 to 8 people depending on the season. The role supports the Merchandise Management Team in developing and monitoring a motivated, positive, and productive team; assists with host evaluations and training; helps implement policies and procedures; and maintains accurate team-member records, including awards and recognitions.

The Team Lead supports a safe, efficient, and welcoming guest experience by responding to host and guest comments, concerns, and suggestions; staying informed about aquarium activities, aquatic life, events, and promotions; communicating effectively with other teams and departments; and maintaining Payment Card Industry (PCI) compliance. Daily work also includes maintaining displays, pricing, inventory, and stock; helping guests find merchandise and completing cash transactions; keeping the shop neat and orderly; completing paperwork; maintaining courteous service; implementing opening and closing procedures; and managing host break schedules. The position follows Herschend Enterprises’ Core Values and Newport Aquarium’s guest service standards, policies, procedures, and safety protocols, and performs other related duties as assigned by the Merchandise Management Team.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Strong public speaking skills.
• Ability to read, write, and speak English.
• Ability to think clearly and react quickly and calmly to changes or stressful situations.
• Ability to work a flexible schedule that includes evenings and/or weekends and holidays; weekend availability is needed.
• Successful completion of a pre-employment background check.
• Ability to remain on feet for long periods, climb stairs, bend, and stoop.
• Ability to lift up to 25 pounds.

Nice To Haves

• Proficiency in Microsoft Outlook, Word, and Excel.
• Previous point-of-sale experience.
• Knowledge of other languages.
• Previous supervisory experience.
• Previous guest service or retail experience.

Responsibilities

• Lead a team of 4 to 8 gift shop hosts, depending on the season.
• Supervise gift shop processes and hosts.
• Help the Merchandise Management Team develop and monitor a motivated, positive, and productive team.
• Assist with evaluations and training of gift shop hosts.
• Help implement new policies and procedures as needed.
• Maintain accurate team-member records, including Newport Aquarium awards and recognitions.
• Handle comments, concerns, and suggestions from hosts and guests regarding the guest experience.
• Maintain knowledge of aquarium activities, aquatic life, special events, and promotions to inform guests.
• Keep safety a top priority and maintain PCI compliance.
• Work with other Newport Aquarium teams and departments to support effective communication.
• Maintain store displays, pricing, inventory, and in-stock merchandise.
• Help guests find merchandise, gifts, or souvenirs and complete cash transactions.
• Keep the gift shop neat, orderly, and well stocked.
• Complete required paperwork accurately.
• Ensure courteous, friendly, and helpful service.
• Implement opening and closing procedures appropriately.
• Maintain the gift shop hosts’ break schedule as prescribed in the employee handbook.
• Perform other related duties or tasks assigned by the Merchandise Management Team.

Benefits

• 24 hours of sick paid time off annually.
• Profit-sharing plan.
• 401(k) plan with company match.
• Free admission for the employee and dependents at most Herschend Enterprises properties.
• One complimentary general admission ticket per pay period to give to anyone.
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop.
• Discounted tickets and annual passes for friends and family.
• Training and development.
• Grow U offers programs from certifications and college preparation through associate, bachelor’s, and master’s degrees, with most programs fully funded.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED