Newport Aquarium Gift Shop Team Lead - Part-Time Year Round [S]
About The Position
The Gift Shop Team Lead supervises the gift shop’s processes and a team of 4 to 8 hosts, depending on the season. The role supports the Merchandise Management Team in developing and monitoring a motivated, positive, and productive team, and assists with host evaluations and training. The Team Lead helps implement policies and procedures, maintains accurate team records, and handles comments, concerns, and suggestions from hosts and guests. The position provides guest service by sharing information about aquarium activities, aquatic life, special events, and promotions; helping guests find merchandise and complete purchases; and maintaining courteous, friendly, and helpful service. Daily operations include maintaining displays, pricing, inventory, and stock; keeping the store neat and orderly; completing required paperwork; following opening and closing procedures; and maintaining host break schedules. The Team Lead also supports communication across aquarium teams and departments, maintains Payment Card Industry (PCI) compliance, and prioritizes safety while following company and aquarium standards and protocols. This is a part-time, year-round position. The schedule is flexible and may include evenings, weekends, and holidays; weekend availability is needed. The role requires standing for long periods, climbing stairs, bending, stooping, and lifting up to 25 pounds.
Requirements
- High school diploma or equivalent.
- At least 18 years of age.
- Strong public speaking skills and ability to read, write, and speak English.
- Ability to think clearly and react quickly and calmly to changes or stressful situations.
- Successful completion of a pre-employment background check.
- Ability to remain on feet for long periods, climb stairs, bend, and stoop.
- Ability to lift up to 25 pounds.
- Flexible schedule availability, including evenings and/or weekends and holidays; weekend availability is needed.
Nice To Haves
- Proficiency in Microsoft Outlook, Word, and Excel.
- Prior point-of-sale experience.
- Knowledge of other languages.
- Previous supervisory experience.
- Previous guest service or retail experience.
Responsibilities
- Follow and implement Herschend Enterprises’ Core Values and Newport Aquarium guest service standards, policies, procedures, and safety protocols.
- Supervise gift shop processes and a team of 4 to 8 hosts, depending on the season.
- Support the Merchandise Management Team in developing and monitoring a motivated, positive, and productive team.
- Assist with evaluations and training for gift shop hosts.
- Help implement new policies and procedures when needed.
- Maintain accurate records involving team members, including awards and recognitions.
- Handle comments, concerns, and suggestions from hosts and guests regarding the guest experience.
- Maintain knowledge of aquarium activities, aquatic life, special events, and promotions to inform guests.
- Work independently with self-motivation, discipline, and reliability.
- Keep safety a top priority while working at Newport Aquarium.
- Coordinate with other team members and departments to support effective communication.
- Maintain Payment Card Industry (PCI) compliance.
- Maintain store displays, pricing, inventory, and stock levels.
- Help guests find merchandise, gifts, or souvenirs and complete cash transactions.
- Keep the gift shop neat, orderly, and well stocked.
- Complete required paperwork.
- Ensure courteous, friendly, and helpful service is displayed at all times.
- Implement opening and closing procedures appropriately.
- Maintain gift shop hosts’ break schedules as prescribed in the employee handbook.
- Perform other related duties or tasks as assigned by the Merchandise Management Team.
Benefits
- 24 hours of sick PTO annually
- Profit sharing and 401(k) plan with company match
- Free entrance for the employee and dependents at most Herschend Enterprises properties
- One complimentary general admission ticket per pay period to give to anyone
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
- Grow U education programs, many of which are fully funded
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
