Newport Aquarium Photography Team Lead - Part-Time Year Round [S]

Newport Aquarium • Newport, KY

2d • Onsite

About The Position

The Photography Team Lead provides daily leadership for the Newport Aquarium souvenir photography operation and a seasonal team of 4 to 9 hosts. The role supports the department manager in developing and monitoring a motivated, positive, and productive team; assists with host evaluations and training; and helps implement policies and procedures. The Team Lead maintains accurate records, addresses host and guest comments or concerns, keeps informed about aquarium activities and promotions, and coordinates with other hosts and departments to support effective communication and guest service.

The position also performs photography and guest-service functions, including helping guests capture, select, and purchase souvenir photos and completing credit or debit transactions. The Team Lead supports onboarding and ongoing training, monitors host readiness and service standards, maintains break schedules, performs opening and/or closing duties, and ensures Payment Card Industry (PCI) compliance. Safety, courteous service, and adherence to company values, aquarium standards, policies, procedures, and protocols are central to the role.

Requirements

• Must be at least 18 years of age.
• Prior point-of-sale experience required.
• Strong public speaking skills and ability to read, write, and speak English.
• Ability to think clearly and react quickly and calmly to changes or emergency situations.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays; at least one weekend day and additional weekday availability are required. Both weekend days are preferred.
• Successful completion of a pre-employment background check.
• Ability to remain stationary for long periods, ascend and descend floors, bend, reach, and stoop.
• Ability to lift up to 25 pounds.

Nice To Haves

• Prior photography experience preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Knowledge of additional languages is a plus.
• Previous supervisory experience preferred.
• Previous guest service or retail experience preferred.
• Availability to work both weekend days preferred.

Responsibilities

• Follow and implement Herschend Enterprises’ Core Values and Newport Aquarium guest service standards, policies, procedures, and safety protocols.
• Lead the daily souvenir photography operation and a team of 4 to 9 hosts, depending on the season.
• Assist the department manager with developing and monitoring a motivated, positive, and productive team.
• Assist with evaluations and training of souvenir photography hosts, including onboarding and ongoing training.
• Help implement new policies and procedures as needed.
• Maintain accurate records involving hosts and daily events.
• Handle host and guest comments, concerns, and suggestions about the guest experience.
• Stay informed about aquarium activities, aquatic life, and special events or promotions to inform guests.
• Coordinate with hosts and other departments to support effective communication.
• Perform basic photography duties, provide courteous customer service, prepare and take photos, and help guests capture, select, and purchase souvenir photos.
• Complete credit and debit transactions and maintain PCI compliance.
• Ensure hosts understand their locations and job functions and display courteousness, friendliness, and helpfulness.
• Maintain team members’ break schedules as prescribed in the team member handbook.
• Perform opening and/or closing duties.
• Keep safety a priority and perform other related duties or tasks as assigned.

Benefits

• 24 hours of sick PTO annually
• Profit sharing
• 401(k) plan with company match
• Free admission for the employee and dependents at most Herschend Enterprises properties
• One complimentary general admission ticket per pay period to give to anyone
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Grow U education programs, most of which are fully funded, ranging from certifications and college preparation to associate, bachelor’s, and master’s degrees

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed