Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role manages the photo department’s inventory, supplies, organization, and operational readiness to keep products and services available for customers. The Photo Specialist promotes photo products and services, assists at checkout, processes transactions and cash handling, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment while supporting operational and business goals. The position provides friendly, accurate, and efficient service; identifies customer needs and resolves concerns; recommends relevant products and services; processes photo and online orders; maintains equipment and store systems; and supports department merchandising and team cross-training. The specialist follows company policies, asset-protection standards, and applicable regulations, and completes training and other assignments as needed.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers at the photo counter, proactively identify their needs, provide personalized assistance, and resolve concerns through follow-up.
- Model customer-focused service behaviors and best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo services, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Manage photo department inventory, supplies, organization, and readiness; monitor inventory, maintain records, and keep materials aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo operations and services to promote coverage and continuity.
- Follow company policies, asset-protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
