Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout registers, accurately processes transactions and cash handling activities, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment while achieving operational and business goals. The position also maintains photo equipment and uses store systems and technology to support daily operations, troubleshoot issues, and deliver quality results. It includes supporting the cross-training and development of store team members on photo department operations and services, and completing training or e-Learnings requested by a manager or assigned by corporate.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Engage customers at the photo counter by greeting them, offering assistance, identifying their needs, and providing personalized products and services.
- Take ownership of customer concerns, answer questions, resolve issues, and follow through to ensure a positive customer experience.
- Model and reinforce customer-focused behaviors and service practices, including warm greetings, eye contact, courtesy, proactive assistance, and resolution of customer needs.
- Provide courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services.
- Promote photo products and services and recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Maintain photo department inventory, supplies, records, organization, and operational readiness; ensure photo expenses, raw materials, and supplies align with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and produce quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and operational standards.
- Support merchandising execution in photo and nearby departments, including maintaining displays, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members in photo department operations and services to ensure coverage and continuity when the Photo Specialist is not scheduled.
- Follow company policies, asset protection standards, and applicable regulatory requirements to help maintain a safe, compliant, and secure environment.
- Collaborate with team members, maintain respectful working relationships, and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
