Photo Specialist

Walgreens•Yakima, WA

13d

About The Position

The Photo Specialist delivers a distinctive, customer-focused experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for the photo department’s inventory, organization, supplies, and operational readiness, ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists with checkout, processes transactions and cash handling accurately, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment and achieve business goals. The position requires customer engagement and personalized assistance, resolution of customer concerns, accurate and efficient service, fulfillment of photo and online orders, and maintenance of photo equipment and store systems. It also includes supporting merchandising activities, cross-training team members, following company policies and asset-protection standards, and completing assigned training and other duties as needed. The role requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients warmly, identify their needs, offer personalized assistance, and resolve concerns through follow-up.
Model and reinforce customer-focused service behaviors and best practices across the team.
Provide courteous, friendly, accurate, and efficient photo services, including digital passport photos, and promote photo products and services.
Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
Accurately process purchases, returns, refunds, exchanges, rain checks, and cash-handling activities according to procedures.
Maintain photo department inventory, supplies, records, organization, and operational readiness, including levels aligned with forecasted three-week customer demand.
Process and fulfill photo, online, and web pickup orders accurately and promptly.
Provide customer support for FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store standards.
Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
Support cross-training and development of store team members in photo operations and services to maintain coverage and continuity.
Follow company policies, asset-protection standards, and applicable regulatory requirements.
Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
Attend training and complete e-Learnings requested by a manager or assigned by corporate.