Photo Specialist

Walgreens•Mesquite, TX

13d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role owns the photo department’s inventory, organization, supplies, and operational readiness, ensuring products and services are available to meet customer needs. The specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling activities, supports merchandising, and works with the team to maintain a clean, safe, and customer-focused environment while supporting operational and business goals.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers warmly at the photo counter, proactively identify their needs, and provide personalized assistance and services.
Take ownership of customer concerns by answering questions, resolving issues, and following through to ensure customer satisfaction.
Model customer-focused service behaviors and best practices, including courtesy, eye contact, proactive assistance, and follow-through.
Provide courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services.
Promote photo products and services, and recommend products, services, upgrades, and companion items based on customer needs.
Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
Maintain photo department inventory, supplies, organization, records, and operational readiness; monitor product availability and maintain expense, raw material, and supply levels in line with forecasted three-week customer demand.
Process and fulfill photo, online, and web pickup orders accurately and on time.
Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
Maintain a clean, organized, safe, and well-merchandised photo department and contribute to overall store appearance and operational standards.
Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
Support cross-training and development of store team members on photo department operations and services to ensure coverage and operational continuity.
Follow company policies, asset protection standards, and applicable regulatory requirements to help maintain a safe, compliant, and secure environment.
Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
Attend training and complete e-Learnings requested by the Manager or assigned by corporate.