Photo Specialist

Walgreens • Dickinson, ND

11d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role manages the photo department’s inventory, supplies, organization, and operational readiness to ensure products and services are available to meet customer needs. It also promotes photo products and services, assists at checkout, accurately processes transactions and cash handling activities, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment while supporting operational and business goals.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers at the photo counter, proactively identify their needs, and provide personalized assistance and services.
• Take ownership of customer concerns by answering questions, resolving issues, and following through to ensure customer satisfaction.
• Model and reinforce customer-focused service behaviors and best practices across the team.
• Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos and promotion of photo products and services.
• Recommend products, services, upgrades, and companion items that meet customer needs and support sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks in accordance with cash handling procedures.
• Manage photo department inventory, supplies, records, and organization; maintain product availability and inventory levels aligned with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and promptly.
• Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintain a clean, organized, safe, and well-merchandised photo department and contribute to store appearance and operational standards.
• Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of store team members in photo department operations and services to ensure coverage and continuity.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed