Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer-service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for the photo department’s inventory, supplies, organization, and operational readiness, ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling accurately, supports merchandising, and works with team members to maintain a clean, safe, and customer-focused environment while supporting business goals. The position includes serving customers at the photo counter, resolving concerns, processing photo and online orders, maintaining photo equipment and department systems, supporting auxiliary services, and helping with merchandising and team-member cross-training. The specialist attends training and completes assigned e-Learnings.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients at the photo counter, identify their needs, offer personalized assistance, and resolve concerns through follow-up.
- Model and reinforce customer-focused behaviors and service best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo-department service, including digital passport photography and promotion of photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Manage photo inventory, supplies, records, and department readiness, maintaining stock levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services, following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo operations and services to maintain coverage and continuity.
- Follow company policies, asset-protection standards, and applicable regulatory requirements.
- Collaborate with team members, maintain respectful working relationships, and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
