Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing expert photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role owns the photo department’s inventory, organization, supplies, and operational readiness, ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists with checkout, processes transactions and cash handling, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment while supporting operational and business goals. The position provides personalized customer assistance and resolves customer concerns. It delivers accurate and efficient photo services; recommends products and upgrades; processes purchases, returns, refunds, exchanges, and rain checks; maintains inventory and records; and fulfills photo and online orders. It also supports auxiliary services, maintains photo equipment and uses store systems, contributes to merchandising and store appearance, and helps cross-train team members. The Photo Specialist follows company policies, asset protection standards, and applicable regulatory requirements, and attends assigned training and e-learning.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers at the photo counter, identify their needs, and provide personalized assistance and photo products and services.
- Take ownership of customer concerns, answer questions, and follow through to resolve issues.
- Model customer-focused service behaviors and best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo services, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Monitor photo department inventory, maintain records and supplies, and ensure product availability in line with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well-merchandised, and contribute to overall store appearance and operational standards.
- Support merchandising execution in photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members in photo operations and services to maintain coverage and continuity.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-learning requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
