Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role is responsible for inventory, supplies, organization, and operational readiness in the photo department, ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling activities, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment and achieve business goals. The position provides personalized customer support, resolves concerns, fulfills photo and online orders, and maintains photo equipment and store systems. It also supports merchandising activities, helps cross-train team members on photo operations, and follows company policies, asset protection standards, and applicable regulatory requirements. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers at the photo counter, identify their needs, and provide personalized products and services.
- Take ownership of customer concerns, answer questions, and resolve issues through follow-up.
- Model customer-focused behaviors and service best practices, including warm greetings, eye contact, and courtesy.
- Provide courteous, accurate, and efficient photo services, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Monitor photo department inventory and supplies, maintain records and product availability, and align expense, raw material, and supply inventory with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well-merchandised, and contribute to overall store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members in photo department operations and services.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
