Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for inventory, supplies, organization, and operational readiness of the photo department, while promoting photo products and services and supporting checkout, merchandising, and store operations. The specialist engages customers, identifies their needs, provides personalized assistance, resolves concerns, and processes purchases and other transactions accurately. They maintain photo equipment, fulfill photo and online orders, support auxiliary services, and help keep the department clean, safe, organized, and well merchandised. The role also supports team training and cross-training, follows company and regulatory requirements, and completes assigned training and other duties.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet and assist customers at the photo counter, identify their needs, provide personalized service, and resolve concerns through follow-up.
- Model customer-focused service behaviors and service best practices.
- Provide courteous, accurate, and efficient photo services, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Maintain photo department inventory, supplies, records, organization, and operational readiness, including inventory levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and produce quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and standards.
- Support merchandising through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo operations and services.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
