Photo Specialist

Walgreens • Ormond Beach, FL

8d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role maintains the photo department’s inventory, supplies, organization, and operational readiness so products and services are available to meet customer needs. The Photo Specialist also promotes photo offerings, helps at checkout registers, processes transactions and cash handling activities, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment and achieve business goals.

The position provides personalized customer assistance, addresses concerns through resolution and follow-through, recommends products and upgrades, and accurately handles purchases, returns, refunds, exchanges, and rain checks. It fulfills photo, online, and web pickup orders; supports auxiliary services in accordance with applicable policies; maintains photo equipment and uses store systems to support operations and troubleshoot issues; and contributes to merchandising, cross-training, compliance, and store standards. The role includes attending training and completing assigned e-Learnings. Flexible scheduling, including evenings and weekends, is required.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients at the photo counter, identify their needs, offer proactive assistance, and provide personalized products and services.
• Take ownership of customer concerns by answering questions, resolving issues, and following through to ensure customer satisfaction.
• Model customer-focused service behaviors and best practices, including warm greetings, eye contact, courtesy, and proactive support.
• Deliver courteous, friendly, accurate, and efficient photo department service, including digital passport photo services.
• Promote photo products and services and recommend products, services, upgrades, and companion items to meet customer needs and support sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
• Maintain photo department inventory, supplies, records, organization, and operational readiness; monitor levels and ensure availability aligned with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and on time.
• Support customers using FedEx, Western Union, and other auxiliary services in compliance with applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and operational standards.
• Support merchandising in the photo and nearby departments through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of store team members on photo operations and services to maintain coverage and operational continuity.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed