Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for the photo department’s inventory, organization, supplies, and operational readiness, ensuring products and services are available to meet customer needs. The specialist promotes photo products and services, assists customers at checkout, accurately processes transactions and cash handling activities, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment and achieve business goals. The position provides personalized customer assistance, addresses concerns through resolution and follow-through, and delivers courteous, accurate, and efficient service. It also includes maintaining photo equipment and store systems, processing photo and online orders, supporting auxiliary services, merchandising, and helping cross-train team members. The Photo Specialist attends training and completes assigned e-learning.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients at the photo counter, identify their needs, offer personalized assistance, and resolve concerns through follow-up.
- Model customer-focused service behaviors and best practices across the team.
- Provide courteous, friendly, accurate, and efficient service in the photo department, including digital passport photography and promotion of photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Maintain photo department inventory, supplies, records, organization, and operational readiness; monitor availability and maintain materials and supplies in line with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and produce quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo operations and services to ensure coverage and continuity.
- Follow company policies, asset-protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-learning requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
