Photo Specialist

Walgreens • Round Rock, TX

9d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions and online order fulfillment. The role is responsible for the photo department’s inventory, supplies, organization, and operational readiness, ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, supports checkout and merchandising, accurately processes transactions and cash handling activities, and works with team members to maintain a clean, safe, customer-focused environment and achieve operational and business goals.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers at the photo counter, identify their needs, offer proactive assistance, and provide personalized products and services.
• Take ownership of customer concerns by answering questions and resolving issues through follow-up.
• Model and reinforce customer service best practices, including warmth, courtesy, eye contact, proactive assistance, and follow-through.
• Provide courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services.
• Promote photo products and services and recommend products, upgrades, and companion items to meet customer needs and drive sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks in accordance with cash handling procedures.
• Monitor and maintain photo inventory, records, supplies, and department readiness, including maintaining inventory in line with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and on time.
• Provide customer support for FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
• Keep the photo department clean, organized, safe, and well-merchandised, and contribute to overall store standards.
• Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of team members on photo operations and services to ensure coverage and continuity.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed