Photo Specialist

Walgreens • Chicago, MI

9d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and assistance with customer service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for the inventory, supplies, organization, and operational readiness of the photo department, including maintaining product and service availability. The specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling activities, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment while supporting operational and business goals.

The position provides courteous, accurate, and efficient service; recommends products and companion items; processes purchases, returns, refunds, exchanges, and rain checks; and fulfills photo, online, and web pickup orders. It also supports auxiliary services, maintains photo equipment and store technology, contributes to merchandising execution, and helps cross-train team members on photo operations. The role requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers at the photo counter, identify their needs, and provide personalized products and services.
• Take ownership of customer concerns, answer questions, resolve issues, and follow through to support a positive customer experience.
• Model customer-focused service behaviors and best practices, including warmth, courtesy, eye contact, proactive assistance, and follow-through.
• Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photo services.
• Promote photo products and services and recommend products, upgrades, and companion items to meet customer needs and support sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
• Maintain photo department inventory, supplies, records, organization, and operational readiness; monitor stock and maintain supplies in line with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and promptly.
• Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
• Keep the photo department clean, organized, safe, and well merchandised, and contribute to store appearance and operational standards.
• Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of store team members on photo department operations and services.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed