Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer-service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for the photo department’s inventory, supplies, organization, and operational readiness, maintaining product and service availability to meet customer needs. The specialist promotes photo products and services, assists at checkout, processes transactions and cash handling activities accurately, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment while helping achieve operational and business goals. The role engages customers at the photo counter, identifies their needs, offers personalized assistance, and follows through on concerns. It provides courteous, accurate, and efficient service, processes and fulfills photo and online orders, supports auxiliary services, maintains photo equipment and store systems, and helps ensure the department is well-organized, safe, and well-merchandised. The specialist also supports team training and development, completes assigned training, and follows company policies, asset-protection standards, and applicable regulatory requirements.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers warmly at the photo counter, proactively offer assistance, identify needs, provide personalized products and services, and resolve concerns through follow-up.
- Model and reinforce customer-focused behaviors and service best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items that meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Maintain photo department inventory, supplies, records, organization, and operational readiness, including supplies aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers with FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
- Maintain a clean, organized, safe, and well-merchandised photo department and contribute to overall store standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of team members on photo department operations and services to ensure coverage and operational continuity.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
