Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role manages the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory, and ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling accurately, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment while supporting business goals. The position also attends training and completes e-Learnings as requested by a manager or assigned by corporate.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Engage customers at the photo counter, identify their needs, provide personalized assistance, and resolve concerns through follow-through.
- Model customer-focused service behaviors, including warm greetings, courtesy, and proactive assistance.
- Provide courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services.
- Promote photo products and services and recommend products, upgrades, and companion items that meet customer needs.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Manage photo department inventory, supplies, records, and operational readiness, maintaining inventory levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Maintain a clean, organized, safe, and well-merchandised photo department and contribute to store appearance and operational standards.
- Support merchandising execution in photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members in photo department operations and services.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
