Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer-service transactions and services such as FedEx, Western Union, and online order fulfillment. The role is responsible for maintaining the photo department’s inventory, supplies, organization, and operational readiness so products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling activities accurately, supports merchandising initiatives, and works with team members to maintain a clean, safe, and customer-focused environment. The role also supports store operations and business goals through training, equipment upkeep, order fulfillment, and compliance with company policies and applicable requirements.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Engage customers at the photo counter, identify their needs, provide personalized assistance, and resolve concerns through follow-up.
- Model customer-focused service behaviors and best practices across the team.
- Provide courteous, friendly, accurate, and efficient service in the photo department, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Manage photo department inventory, supplies, records, and readiness; maintain expense, raw material, and supply levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services in compliance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members in photo operations and services to maintain coverage and operational continuity.
- Follow company policies, asset-protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
