Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role is responsible for the photo department’s inventory, supplies, organization, and operational readiness, ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling activities accurately, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment while supporting business goals. The role also maintains photo equipment, uses store systems and technology, helps resolve customer concerns, and supports cross-training and development of other store team members. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers at the photo counter, proactively identify their needs, offer personalized assistance, and resolve concerns through follow-up.
- Model and reinforce customer-focused service behaviors and best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos.
- Promote photo products and services and recommend products, upgrades, and companion items to meet customer needs.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Manage photo department inventory, supplies, records, and organization; monitor product availability and maintain supply levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store standards.
- Support merchandising execution in photo and nearby departments, including displays, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members in photo department operations and services.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
