Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role owns the photo department’s inventory, organization, supplies, and operational readiness, ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists at checkout, processes transactions and cash handling activities, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment and achieve business goals. The role provides personalized assistance, addresses customer concerns, recommends products and services, and processes purchases, returns, refunds, exchanges, and rain checks accurately. It also fulfills photo and online orders, supports auxiliary services, maintains photo equipment and store technology, and helps keep the department organized, safe, and well-merchandised. The Photo Specialist may support merchandising in nearby departments, cross-train team members, follow company and regulatory requirements, and complete training and other assignments as needed.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers at the photo counter, identify their needs, provide personalized assistance, and resolve concerns through follow-through.
- Model customer-focused service behaviors and reinforce service best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo services, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Manage photo department inventory, supplies, records, organization, and operational readiness, maintaining levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Maintain a clean, organized, safe, and well-merchandised photo department and contribute to store appearance and operational standards.
- Support merchandising in photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of team members in photo operations and services to help ensure coverage and continuity.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
