Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer-service transactions and auxiliary services, including FedEx, Western Union, and online order fulfillment. The role is responsible for the photo department’s inventory, supplies, organization, and operational readiness, while promoting photo products and services and supporting store operations. The Photo Specialist also assists with checkout transactions, merchandising, and maintaining a clean, safe, and customer-focused environment. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens experience are preferred. The role remains open until filled.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients warmly at the photo counter, proactively identify their needs, and offer personalized assistance.
- Take ownership of customer concerns by answering questions, resolving issues, and following through to ensure customer satisfaction.
- Model and reinforce customer-service best practices and customer-focused behaviors across the team.
- Provide courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services, and promote photo products and services.
- Recommend products, services, upgrades, and companion items that meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Manage photo department inventory, supplies, records, and organization; monitor product availability and maintain photo expenses, raw materials, and supplies in line with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo operations and services to maintain coverage and continuity.
- Follow company policies, asset-protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
