Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role manages the photo department’s inventory, supplies, organization, and operational readiness to keep products and services available for customers. The specialist promotes photo products and services, assists customers at checkout, processes transactions and cash-handling activities accurately, supports merchandising initiatives, and works with team members to maintain a clean, safe, customer-focused environment. The position also maintains photo equipment, uses store systems and technology, supports service offerings and order fulfillment, and helps train team members on photo department operations.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
Responsibilities
- Greet customers and patients warmly, proactively identify their needs, provide personalized assistance, and resolve concerns through follow-up.
- Model customer-focused behaviors and service practices across the team.
- Provide courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services.
- Promote photo products and services and recommend products, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Manage photo department inventory, supplies, records, and organization; monitor product availability and maintain expense, raw material, and supply levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Maintain a clean, organized, safe, and well-merchandised photo department and contribute to store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members in photo department operations and services.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
