Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for inventory, organization, supplies, and operational readiness in the photo department, helping ensure products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, accurately processes transactions and cash handling activities, supports merchandising initiatives, and works with team members to maintain a clean, safe, and customer-focused environment while contributing to operational and business goals. The position also supports training and development for store team members on photo operations and services.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers at the photo counter, identify their needs, provide personalized assistance, and resolve concerns through follow-through.
- Model customer-focused service behaviors and promote a positive customer experience across the team.
- Provide courteous, accurate, and efficient photo department service, including digital passport photos and promotion of photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Monitor photo department inventory and supplies, maintain records, and ensure product availability and supply levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to overall store standards.
- Support merchandising execution in photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo operations and services.
- Follow company policies, asset protection standards, and applicable regulatory requirements.
- Collaborate with team members, maintain respectful working relationships, and complete additional assignments as needed.
- Attend training and complete e-Learnings requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
