Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing expert photo services, digital passport photos, and assistance with customer-service transactions such as FedEx, Western Union, and online order fulfillment. The role is responsible for the photo department’s inventory, organization, and operational readiness, including maintaining supplies, monitoring inventory, and ensuring products and services are available to meet customer needs. The position promotes photo products and services, assists customers at checkout, accurately processes transactions and cash handling, supports merchandising, and works with team members to maintain a clean, safe, customer-focused environment and achieve business goals. The specialist also maintains photo equipment, uses store systems and technology, supports cross-training, and completes assigned training and e-Learnings.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers at the photo counter, identify their needs, offer personalized assistance, resolve concerns, and follow through until customers are satisfied.
- Model and reinforce customer-focused service behaviors and best practices across the team.
- Provide courteous, friendly, accurate, and efficient photo services, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
- Maintain photo department inventory, supplies, records, organization, and operational readiness, including supplies aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and on time.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to store appearance and operating standards.
- Support merchandising in the photo and nearby departments, including maintaining displays, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo operations and services to help ensure coverage and continuity.
- Follow company policies, asset protection standards, and regulatory requirements to maintain a safe, compliant, and secure environment.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
