Photo Specialist

Walgreens • Hendersonville, TN

8d

About The Position

The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer-service transactions and order fulfillment. The role is responsible for inventory, supplies, organization, and operational readiness of the photo department, promoting photo products and services, assisting customers at checkout, processing transactions and cash handling, supporting merchandising, and helping maintain a clean, safe, customer-focused environment. The position also supports services such as FedEx and Western Union and collaborates with store team members to meet operational and business goals.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers at the photo counter, proactively identify their needs, and provide personalized assistance and service.
• Take ownership of customer concerns by answering questions, resolving issues, and following through to customer satisfaction.
• Model and reinforce customer-focused service behaviors and best practices across the team.
• Provide courteous, friendly, accurate, and efficient photo-department service, including digital passport photos.
• Promote photo products and services and recommend products, services, upgrades, and companion items to meet customer needs and support sales.
• Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash-handling procedures.
• Manage photo-department inventory, supplies, records, and operational readiness, maintaining materials and supplies in line with forecasted three-week customer demand.
• Process and fulfill photo, online, and web pickup orders accurately and promptly.
• Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
• Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
• Maintain a clean, organized, safe, and well-merchandised photo department and contribute to overall store appearance and operational standards.
• Support merchandising in the photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Support cross-training and development of store team members in photo operations and services to help ensure coverage and operational continuity.
• Follow company policies, asset protection standards, and applicable regulatory requirements.
• Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
• Attend training and complete e-Learnings as requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed