Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role owns the inventory, organization, and operational readiness of the photo department, including maintaining supplies, monitoring inventory, and ensuring products and services are available to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling activities accurately, supports merchandising initiatives, and works with team members to maintain a clean, safe, and customer-focused environment while supporting operational and business goals. The role also helps train team members on photo operations and services, and completes training and e-Learnings assigned by a manager or corporate.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Greet customers and patients at the photo counter, proactively offer assistance, identify their needs, and provide personalized products and services.
- Take ownership of customer concerns by answering questions, resolving issues, and following through to ensure customer satisfaction.
- Model customer-focused service behaviors and best practices, including warm greetings, eye contact, courtesy, and proactive support.
- Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos and promotion of photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Manage photo department inventory, supplies, records, organization, and operational readiness; maintain levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services in accordance with applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot issues, and deliver quality results.
- Maintain a clean, organized, safe, and well-merchandised photo department and contribute to overall store appearance and operational standards.
- Support merchandising execution in photo and nearby departments, including display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
- Support cross-training and development of store team members on photo department operations and services to maintain coverage and continuity.
- Follow company policies, asset protection standards, and regulatory requirements to help ensure a safe, compliant, and secure environment.
- Collaborate respectfully with team members and complete additional assignments as needed to support business objectives.
- Attend training and complete e-Learnings requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
