Photo Specialist
About The Position
The Photo Specialist delivers a distinctive customer experience by providing photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. The role maintains the photo department’s inventory, supplies, organization, and operational readiness to meet customer needs. The Photo Specialist promotes photo products and services, assists customers at checkout, processes transactions and cash handling accurately, supports merchandising, and works with team members to maintain a clean, safe, and customer-focused environment while supporting operational and business goals. The position also maintains photo equipment and uses store systems and technology to support daily operations, troubleshoot issues, and deliver quality results. It includes cross-training team members on photo operations and services, following company policies and asset protection standards, and completing training and other assignments as requested.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients at the photo counter, proactively identify their needs, and provide personalized assistance and service.
- Take ownership of customer concerns, answer questions, resolve issues, and follow through to ensure customer satisfaction.
- Model customer-focused behaviors and service best practices, including warm greetings, eye contact, courtesy, proactive assistance, and issue resolution.
- Provide courteous, friendly, accurate, and efficient photo department service, including digital passport photos, and promote photo products and services.
- Recommend products, services, upgrades, and companion items to meet customer needs and support sales.
- Accurately process purchases, returns, refunds, exchanges, and rain checks while following cash handling procedures.
- Maintain photo department inventory, supplies, records, organization, and operational readiness; monitor stock and maintain expense, raw material, and supply levels aligned with forecasted three-week customer demand.
- Process and fulfill photo, online, and web pickup orders accurately and promptly.
- Support customers using FedEx, Western Union, and other auxiliary services while following applicable policies and procedures.
- Maintain photo equipment and use store systems and technology to support operations, troubleshoot problems, and deliver quality results.
- Keep the photo department clean, organized, safe, and well merchandised, and contribute to store appearance and operational standards.
- Support merchandising in the photo and nearby departments, including maintaining displays, promotional and seasonal setups, inventory activities, resets, and revisions.
- Cross-train and develop store team members in photo operations and services to support coverage and operational continuity.
- Follow company policies, asset protection standards, and applicable regulatory requirements to maintain a safe, compliant, and secure environment.
- Collaborate effectively with team members, maintain respectful working relationships, and complete additional assignments to support business objectives.
- Attend training and complete e-Learnings requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
