Guest Experience - Photo Focus Associate

SSA Group, LLC • San Francisco, CA

4d • $22

About The Position

The Photo Focus Associate is a seasonal, frontline team member who creates memorable photo experiences for guests at cultural attractions, retail areas, and special events. They welcome guests, encourage participation, pose and photograph individuals and groups, and use SSA photo software and equipment to preview and deliver photos. Where onsite sales apply, they explain available options and process payments accurately and securely. The role also includes setting up and maintaining photo stations, caring for equipment, following venue brand standards, and complying with training, safety, privacy, and photography-of-minors guidelines. Associates work under unit leadership in active, guest-facing indoor and outdoor environments where weather, lighting, crowd levels, and schedules vary.

Requirements

• Comfort engaging with guests of all ages and abilities in a fast-paced, high-energy environment.
• Willingness to learn new technology, including photo software and basic POS systems; training is provided.
• Must meet the minimum age required by state law.
• Ability to stand and walk for extended periods, indoors and outdoors in varying weather, with or without reasonable accommodation.
• Ability to lift up to 10 pounds frequently, 25 pounds occasionally, and up to 50 pounds occasionally with assistance, with or without reasonable accommodation.
• Availability for evenings, weekends, holidays, and special events during the season, subject to applicable scheduling and minor work-hour requirements.

Nice To Haves

• Prior guest-facing, retail, or photography experience is preferred.
• Formal photography experience is not required.

Responsibilities

• Greet guests, start conversations, and invite them to participate at photo locations and special events.
• Pose, direct, and photograph individuals, families, and groups.
• Adapt photography to changing lighting, weather, crowd levels, backdrops, evening conditions, and event settings.
• Keep photo lines moving and provide a positive experience for guests of all ages and abilities.
• Operate photo software and hardware, including cameras, tablets, printers, and flash, to capture, preview, and deliver photos.
• Clearly and honestly explain photo options, packages, and digital delivery.
• Process payments accurately and securely where onsite sales apply, following cash-handling and payment-card procedures.
• Troubleshoot basic issues and escalate them to unit retail leadership or software support as needed.
• Set up and break down photo stations, backdrops, and props where applicable, keeping the area clean, safe, and on-brand.
• Inspect, charge, clean, and secure equipment each shift, and promptly report damage or loss.
• Follow venue brand standards for logos, backdrops, and signage.
• Complete required photo program onboarding and equipment training before working independently.
• Follow safety procedures, guest privacy requirements, photography-of-minors guidelines, and venue-specific rules.
• Accurately record all time worked and take meal and rest periods as provided by SSA policy and applicable law.
• Share shift notes, guest feedback, and ideas with unit leadership, and support teammates across SSA Operations as needed.
• Perform other duties as assigned within the scope of the role.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility requirements.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed