Retail - Photo Focus Associate

SSA Group • Oakland, CA

3d

About The Position

The Photo Focus Associate creates memorable guest experiences by greeting guests, initiating conversations, capturing photos, and using SSA photo software to preview and deliver images. The role supports accurate and secure photo sales and payment handling where onsite sales apply, and maintains photo stations, props, and equipment. Associates work under the direction of unit retail leadership and complete required photo-program and equipment training before working independently.

When the Photos Program is inactive because of attendance or weather, the associate performs Retail Associate duties, including helping guests on the sales floor, merchandising and stocking products, supporting basic POS and cash-drawer tasks when assigned, and keeping retail areas clean and organized. This is a seasonal, non-exempt, hourly position in active, guest-facing cultural attraction environments, indoors and outdoors, including photo locations, retail areas, and special events. Work conditions and tasks can change with weather, lighting, crowds, and season.

Requirements

• Must meet the minimum age required by state law.
• Comfort engaging with guests of all ages and abilities in a fast-paced, high-energy environment.
• Willingness to learn new technology, including photo software and basic POS systems; training is provided.
• Availability for evenings, weekends, holidays, and special events during the season, subject to applicable scheduling and minor work-hour requirements.
• Ability to stand and walk for extended periods indoors and outdoors in varying weather, with or without reasonable accommodation.
• Ability to lift up to 10 lbs frequently, 25 lbs occasionally, and up to 50 lbs occasionally with assistance, with or without reasonable accommodation.
• Complete required photo-program and equipment training before working independently.

Nice To Haves

• Prior guest-facing, retail, or photography experience is preferred.

Responsibilities

• Greet guests, start conversations, and invite them to participate at photo locations and special events.
• Pose, direct, and photograph individuals, families, and groups.
• Adapt photography to changing lighting, weather, crowd levels, backdrops, and evening or event settings.
• Keep photo lines moving and maintain a positive experience for guests of all ages and abilities.
• Operate photo software and equipment, including cameras, tablets, printers, and flash, to capture, preview, and deliver photos.
• Explain photo options, packages, and digital delivery clearly and honestly.
• Process payments accurately and securely where onsite sales apply, following cash-handling and payment-card procedures.
• Troubleshoot basic issues and escalate them to unit retail leadership or software support when needed.
• Set up and break down photo stations, backdrops, and props where applicable; keep the area clean, safe, and on-brand.
• Inspect, charge, clean, and secure equipment each shift, and promptly report damage or loss.
• Follow venue brand standards for logos, backdrops, and signage.
• Complete required training, including photo-program onboarding and equipment training, before working independently.
• Follow safety, guest privacy, photography-of-minors, and venue-specific rules.
• Record all time worked accurately and take meal and rest periods according to SSA policy and applicable law.
• Share shift notes, guest feedback, and ideas with unit retail leadership, and support teammates across SSA Operations as needed.
• Perform other duties assigned within the scope of the role.
• When the Photos Program is inactive, greet and help guests on the sales floor and take initiative to meet their needs.
• Merchandise products to support sales, using suggestive selling and promotional items.
• Check and neatly, accurately, and promptly stock supplies at counters, displays, stands, and cabinets.
• Notify retail leadership when quantities are low or special requests arise, and work with the warehouse team to pull and fill items.
• Maintain a balanced cash drawer when assigned, using basic POS systems.
• Keep counters, floors, tables, chairs, and equipment clean, safe, and organized.
• Relay guest comments to unit retail leadership, follow company policies and procedures, and transition between photo and retail duties as needed.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed