Guest Experience - Photo Focus Associate

SSA Group•San Francisco, CA

About The Position

The Photo Focus Associate is a seasonal, frontline team member who creates memorable photo experiences for guests at cultural attractions, retail areas, and special events. Working under unit leadership, the associate welcomes guests, captures and delivers photos using SSA photo technology, and supports sales where onsite sales apply. The role calls for an inviting, efficient, playful, and confident approach with guests, along with care in handling photography equipment and payments. Associates set up and maintain photo stations, follow venue brand standards, complete required training, and comply with safety, privacy, and venue-specific procedures. The work takes place in active guest-facing environments indoors and outdoors, with changing weather, lighting, crowds, and frequent evening and event settings. The position is hourly, non-exempt, and seasonal.

Requirements

Must meet the minimum age required by state law.
Comfort engaging with guests of all ages and abilities in a fast-paced, high-energy environment.
Willingness to learn new technology, including photo software and basic POS systems; training is provided.
Availability for evenings, weekends, holidays, and special events during the season, subject to applicable scheduling and minor work-hour requirements.
Ability to stand and walk for extended periods indoors and outdoors in varying weather, with or without reasonable accommodation.
Ability to lift up to 10 lbs frequently, 25 lbs occasionally, and up to 50 lbs occasionally with assistance, with or without reasonable accommodation.

Nice To Haves

Prior guest-facing, retail, or photography experience is preferred.

Responsibilities

Greet guests, start conversations, and invite them to participate at photo locations and special events.
Pose, direct, and photograph individuals, families, and groups.
Adapt photography to changing lighting, weather, crowd levels, backdrops, and evening or event settings.
Keep photo lines moving while providing a positive experience for guests of all ages and abilities.
Operate photo software and hardware, including cameras, tablets, printers, flash, and related equipment where applicable, to capture, preview, and deliver photos.
Clearly and honestly explain photo options, packages, and digital delivery.
Process payments accurately and securely where onsite sales apply, following cash-handling and payment-card procedures.
Troubleshoot basic issues and escalate them to unit retail leadership or software support when needed.
Set up and break down photo stations, backdrops, and props where applicable, keeping the area clean, safe, and on-brand.
Inspect, charge, clean, and secure equipment each shift, and promptly report damage or loss.
Follow venue brand standards for logos, backdrops, and signage.
Complete required photo program onboarding and equipment training before working independently.
Follow safety, guest privacy, photography-of-minors guidelines, and venue-specific rules.
Accurately record all time worked and take meal and rest periods as provided by SSA policy and applicable law.
Share shift notes, guest feedback, and ideas with unit leadership, and support teammates across SSA Operations as needed.
Perform other duties as assigned within the scope of the role.

Benefits

Eligible for overtime pay.
On-demand pay program offering access to a portion of earned wages before payday.
Meal plan and employee discounts at applicable locations.
401(k) program with a 15% company match for employees age 21 or older who meet the eligibility requirements: one year of employment and 1,000 hours worked; enrollment is available during Open Enrollment Periods.
Up to 8 hours of bereavement leave.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.

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