Guest Experience Associate

Signature Aviation • Dulles, VA

7d • Onsite

About The Position

The Guest Experience Associate is a hands-on role in a fast-paced airport environment, supporting guests and crews throughout arrival, stay, and departure. The associate provides warm, professional service in keeping with Signature Aviation’s commitment to service, safety, and guest satisfaction. The role coordinates arrivals and departures, provides courteous transportation to and from the airport and nearby locations, and manages secure airport access points. Work takes place indoors and outdoors, sometimes near active aircraft operations and in changing weather. Shifts may include nights, weekends, and holidays. The position requires physical activity throughout the shift, including lifting and moving baggage and equipment.

The role requires a high school diploma or GED, a valid state driver’s license, and the ability to drive both standard and automatic transmission vehicles. Applicants must be at least 18, legally authorized to work in the jurisdiction of employment, and able to pass company and airport background checks, drug tests, and applicable insurability requirements. At least one year of customer experience in retail, hospitality, or sales is preferred. The pay rate is $22 per hour.

Requirements

• High school diploma or General Education Degree (GED).
• Valid state driver’s license.
• At least 18 years of age.
• Legally authorized to work in the jurisdiction of employment.
• Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
• Ability to drive standard and automatic transmission vehicles.
• Ability to exercise good judgment and follow directions from a supervisor or management.
• Excellent guest service skills and an energetic, outgoing, guest-focused personality.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Ability to maintain professionalism and confidentiality.
• Ability to communicate clearly in English in person, by telephone, radio, and in writing for job duties and safety-sensitive tasks.
• Ability to read and comprehend safety rules, operating instructions, and procedure manuals.
• Ability to carry out simple one- or two-step instructions and handle standardized situations with few or no variables.
• Ability to work well with others and collaborate effectively with team members.
• Ability to use a computer, learn company software, and complete required training programs on time.
• Ability to lift and move heavy items, including baggage and equipment, and remain physically active on one’s feet throughout the shift.
• Ability to work outdoors in changing weather conditions, including heat, cold, rain, and wind.

Nice To Haves

• At least one year of customer experience-related work in retail, hospitality, or sales.
• Experience with conflict resolution in a hospitality environment.

Responsibilities

• Meet and greet arriving guests and crews at the facility, whether airside or streetside, and escort them to the entrance, aircraft, or vehicles.
• Assist guests and crews with luggage, arrange transportation to commercial terminals, hotels, and nearby locations, and fulfill special requests.
• Coordinate ground transportation and staging of personal vehicles for guests, passengers, and crew.
• Drive and secure guest vehicles during valet parking; drive and park rental cars; and drive, clean, and fuel crew cars as needed.
• Identify crewmembers, passengers, visitors, and vendors according to security procedures.
• Stop work when an unsafe condition or act could cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns to the appropriate manager and cooperate in addressing them.
• Create accurate records of time worked and activities and services performed.
• Communicate and coordinate passenger information with crew and company personnel, and respond to questions.
• Use the company contact management system to review, capture, and update customer preferences.
• Conduct identification checks for people entering the terminal or Airport Operations Area (AOA) in accordance with security procedures.
• Provide exceptional guest service, anticipate guest needs, prioritize requests, and maintain professionalism and confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED