Guest Experience Associate

TOCA•Burnsville, MN

4d•Onsite

About The Position

The Guest Experience Associate is the face of TOCA and helps create a welcoming, high-quality experience for guests while supporting the smooth operation of the facility. The role includes greeting guests, answering questions, addressing feedback and concerns, resolving issues or involving a teammate, and working in concessions as needed. It also involves keeping the facility clean and stocked, assisting with scheduling, check-ins, sign-ups, and events, and handling front-desk administration such as waivers, payments, and reports. The associate learns TOCA’s approach through training and development and helps uphold the organization’s service standards and culture.

Requirements

Strong communication skills.
Ability to remain calm under pressure.
Familiarity with Google Suite and scheduling tools; on-site training is provided.
Availability to work evenings and weekends.
Ability to lift more than 30 pounds and move with energy.

Nice To Haves

Enjoys working with people and bringing positive energy.

Responsibilities

Greet guests and help each one feel welcome.
Answer guest questions and handle feedback and concerns with care.
Resolve issues promptly or involve a teammate when needed.
Collaborate with coworkers to keep operations flowing and guests satisfied.
Work in concessions as needed.
Keep the facility clean, stocked, and ready for use.
Assist with scheduling, check-ins, sign-ups, and events.
Manage front-desk tasks.
Handle waivers, payments, and reports.
Participate in training and development.
Uphold TOCA’s service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to maintain a unified culture and high engagement throughout the center.