Guest Experience Associate

United States Space Foundation•Colorado Springs, CO

1d•$17 - $18•Onsite

About The Position

The Guest Experience Associate greets and interacts with Space Foundation customers and visitors at the Space Foundation Discovery Center (SFDC), working alongside staff and volunteers who may assist with admissions, the gallery, or labs. The role provides welcoming, informative, and engaging visitor experiences through customer service, admissions and retail transactions, visitor-data collection, and information about exhibits, programs, and events. It also supports store operations, passport membership programs, event registration, and assigned special projects. The position is part-time, typically around 20 hours per week, and is based at the Space Foundation headquarters in Colorado Springs, Colorado. Typical staffed hours are 9:30 a.m. to 4:15 p.m., Tuesday through Saturday, with an estimated four workdays per week. Occasional availability outside those hours is needed for special events. During the Annual Space Symposium, hours may fall Monday through Friday between 8:00 a.m. and 9:00 p.m., with possible overtime. The role is not eligible for regular remote or alternative worksite arrangements.

Requirements

High school diploma or equivalent.
One to two years of experience in visitor services, retail, food service, or another hospitality trade.
Professional attitude and appearance, and ability to cope with stressful situations and interact flexibly with a wide variety of people, including distinguished visitors.
Ability to multitask and strong attention to detail, particularly when details must be recorded and communicated to others.
Ability to complete cash and credit-card transactions accurately.
Comfortable and polished manner when speaking with visitors and guests.
Excellent command of English and outstanding oral and written communication skills.

Nice To Haves

Proficiency with Microsoft Office, particularly Word, Excel, and Outlook email and calendar applications.
Experience with point-of-sale and inventory-control systems.

Responsibilities

Complete admissions-desk opening procedures, including counting the cash drawer, checking computer hardware and accessories, and opening entry doors before the first guests arrive.
Provide superior customer service and a welcoming atmosphere to visitors and guests.
Greet guests promptly, informatively, enthusiastically, and respectfully.
Collect admission fees and process gift-store sales using the point-of-sale system; accurately reconcile receipts at the end of each day.
Collect visitor demographic information, including guest counts, home ZIP codes, and how visitors learned about the Discovery Center.
Conduct all transactions courteously and accurately.
Direct guests to the gallery and provide guidance about facilities, attractions, museum features, and special events.
Answer phone inquiries promptly and accurately, transferring calls to the appropriate Space Foundation team member when needed.
Make PA announcements about special programming, timed events, and the museum’s closing time.
Check completed scavenger hunts and give children prizes.
Keep the SFDC Store tidy.
Assist the store team with inventory tracking and management, including receiving and pricing shipments, visual displays, restocking, and annual physical inventory.
Complete closing duties, including counting the cash drawer, completing end-of-day paperwork, turning off lights, shutting down technology, and locking doors.
Support special projects that can be completed without leaving the admissions and reception areas.
Perform other duties as assigned.