Guest Experience Associate
Placemakr•Arlington, VA
•Onsite
About The Position
The Guest Experience Associate is an on-site member of Placemakr’s Property Team and serves as a primary point of contact for guests and residents throughout their stay. The role focuses on delivering exceptional service, supporting a safe and compliant environment, and creating a welcoming experience through effective communication and collaboration. This is a full-time position in Arlington, Virginia, with rotational workdays that include weekdays, weekends, evenings, and holidays. The position pays $21.00 per hour.
Requirements
- At least 1 year of experience delivering excellent customer service in hospitality, retail, multi-family, food and beverage, or a similar environment.
- Ability to communicate effectively with internal and external customers, verbally and in writing.
- Demonstrated ability to learn and use systems or technology.
- Can-do attitude and ability to work effectively in a collaborative environment.
- Ability to embody the Property Team Mission of Customer, Consistency, and Community, and Placemakr’s core values.
- Ability to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Must be legally authorized to work in the United States and at least 18 years old.
Nice To Haves
- Previous experience using a point-of-sale (POS), customer relationship management (CRM), or customer communication system.
Responsibilities
- Provide an exceptional experience to guests, residents, and partners, serving as a trusted friend and local insider.
- Collaborate effectively with property team members and foster a one-team mentality.
- Maintain a safe, secure, and compliant environment for team members and guests.
- Support team members and help de-escalate situations when required.
- Respond to guest communications in a timely and effective manner through text, email, HubSpot, Airbnb, and other channels.
- Communicate effectively with guests, team members, vendors, and other internal and external customers.
- Ensure guests are checked into their assigned rooms in accordance with Placemakr standards.
- Collect payment methods at check-in according to established protocols.
- Use maintenance, housekeeping, check-in, and other systems accurately.
- Respond promptly and effectively to off-site, cross-functional team members through Teams, email, or other communication methods.
- Complete thorough and effective shift handovers.
- Perform additional duties and responsibilities as assigned.
Benefits
- Competitive pay rate
- Monthly bonus program of up to $500
- Company stock options
- 401(k) with 4% employer matching
- Medical, vision, and dental insurance plan options
- Flexible Spending Account and Health Savings Account options
- 15 days of accrued paid time off per year, with options to use, roll over, or cash out; increases to 20 days per year after 2.5 years of employment
- Paid day off for your birthday
- Paid parental leave
- Paid life insurance
- Flexible scheduling, including 3- and 4-day full-time work weeks where position and location allow
- Position development with the ability to increase pay by at least $2 per hour in as fast as 9 months, where position-dependent
- Placemakr-branded swag through the Placemakr Stars Program
- Weekly paychecks and the option to access pay before payday through ZayZoon
- Discounts to stay at select Placemakr properties
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
