Retail - Photo Focus Associate

SSA Group, LLC • Oakland, CA

3d • $22

About The Position

The Photo Focus Associate is a seasonal, frontline retail team member who creates memorable guest photo experiences at cultural attractions and special events. They welcome guests, invite them to participate, pose and photograph individuals and groups, and use SSA photo software and equipment to preview and deliver photos. Where onsite sales apply, they explain photo options and process payments accurately and securely. They set up and maintain photo stations, backdrops, and props, care for equipment, and follow safety, privacy, photography-of-minors, venue, and brand guidelines. When the Photos Program is inactive because of attendance or weather, they perform Retail Associate duties, including assisting guests, merchandising and stocking products, using POS systems, and maintaining clean, organized sales areas. The role works under the direction of unit retail leadership and supports teammates across SSA Operations.

Requirements

• Must meet the minimum age required by state law.
• Comfort engaging with guests of all ages and abilities in a fast-paced, high-energy environment.
• Willingness to learn new technology, including photo software and basic POS systems; training is provided.
• Availability for evenings, weekends, holidays, and special events during the season, subject to applicable scheduling and minor work-hour requirements.
• Ability to stand and walk for extended periods indoors and outdoors in varying weather, with or without reasonable accommodation.
• Ability to lift up to 10 pounds frequently, 25 pounds occasionally, and up to 50 pounds occasionally with assistance, with or without reasonable accommodation.
• All educational levels are welcome; no degree or formal education requirement.

Nice To Haves

• Prior guest-facing, retail, or photography experience is preferred; formal photography experience is not required.

Responsibilities

• Greet guests, start conversations, and invite them to participate at photo locations and special events.
• Pose, direct, and photograph individuals, families, and groups, adapting to changing lighting, weather, crowds, and backdrops.
• Keep photo lines moving and maintain a positive experience for guests of all ages and abilities.
• Operate photo software and equipment to capture, preview, and deliver photos.
• Explain photo options, packages, and digital delivery clearly and honestly.
• Process payments accurately and securely where onsite sales apply, following cash-handling and payment-card procedures.
• Troubleshoot basic technology issues and escalate problems when needed.
• Set up and break down photo stations, backdrops, and props; keep the area clean, safe, and on-brand.
• Inspect, charge, clean, and secure equipment, and report damage or loss promptly.
• Follow venue brand standards for logos, backdrops, and signage.
• Complete required photo program and equipment training before working independently.
• Follow safety, guest privacy, photography-of-minors, and venue-specific rules.
• Record all time worked accurately and take meal and rest periods as provided by policy and applicable law.
• Share shift notes, guest feedback, and ideas with unit retail leadership; support teammates across SSA Operations as needed.
• When the Photos Program is inactive, perform Retail Associate duties, including helping guests, merchandising products, suggestive selling, and promoting items.
• Check and stock supplies at counters, displays, stands, and cabinets; notify retail leadership of low quantities or special requests and coordinate with the warehouse team to fill items.
• Maintain a balanced cash drawer when assigned and use basic POS systems.
• Keep counters, floors, tables, chairs, and equipment clean, safe, and organized.
• Follow company policies and procedures, transition between photo and retail tasks, and perform other duties within the role's scope as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed