Phlebotomy Supervisor

Quest Diagnostics•Camp Hill, PA

19d•$60,500 - $108,900•Onsite

About The Position

The Phlebotomy Supervisor oversees Patient Services functions, which may include mobile phlebotomy, in-office phlebotomy, and Patient Service Centers (PSCs). The role is responsible for training personnel, daily operations, and staffing of PSCs, and for maintaining a safe, professional environment at supervised facilities. The position is based in Camp Hill, Pennsylvania, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM. Pay is listed as $70,000+ per year; offers depend on factors including relevant skills, training, experience, education, and certifications. Successful candidates may be eligible for annual performance bonus compensation. The supervisor manages facility operations and staffing; implements phlebotomy standard operating procedures; monitors quality, safety, facility maintenance, and inventory; and participates in employee hiring, training, coaching, performance management, and development. The role also supports scheduling, reporting, budgeting and cost control, customer complaint resolution, process improvement, and cross-functional projects. Travel is required, and work availability must accommodate staffing needs, including weekends, holidays, on-call duty, and overtime. A high school diploma or equivalent is required. A bachelor's degree in business administration, healthcare, or a related field is preferred. Candidates need at least two years of supervisory or demonstrated leadership experience and five years of experience in phlebotomy, laboratory, or another healthcare environment. Retail or service-environment customer service experience is preferred. Phlebotomy certification is preferred and required in certain states.

Requirements

At least two years of prior supervisory experience or demonstrated leadership experience.
At least five years of experience in phlebotomy, laboratory, or another healthcare environment.
High school diploma or equivalent required.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, on-call duty, and overtime.
Valid driver's license and clean driving record.
Good organizational, communication, and interpersonal skills, including the ability to manage patient and employee concerns professionally.
Ability to manage multiple priorities in a high-volume setting.
Proficient PC skills, including experience with Microsoft Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to manage individuals across multiple geographies or locations.
Ability to travel; travel is required.
Physical requirements include extensive phone and PC use; prolonged standing and sitting; fine hand dexterity and steadiness; lifting up to 25 pounds and occasionally up to 40 pounds; carrying up to 15 pounds for several minutes; talking, walking, balancing, bending or kneeling, pushing or pulling, reaching or twisting, and sustained visual attention to detail.

Nice To Haves

Customer service experience in a retail or service environment.
Bachelor's degree in business administration, healthcare, or a related field.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Oversee daily operations of assigned facilities, Patient Service Centers, mobile phlebotomy, and in-office phlebotomy.
Implement phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Ensure applicable federal, state, and local licensure requirements are met, coordinating with Quality Assurance and Medical Director offices.
Ensure laboratory testing QA/QC documentation is complete and reviewed as required.
Oversee facility safety, maintenance, cleanliness, upgrades, and repairs.
Conduct and document site visits at assigned PSCs, IOPs, and mobile phlebotomy sites, and perform QA audits.
Relocate, open, or close PSCs, IOPs, and RRLs.
Oversee inventory processes at supervised facilities.
Participate in interviewing, selecting, and hiring employees.
Train, coach, supervise, and develop staff; monitor performance; provide corrective action and counseling; and conduct mid-year and annual performance appraisals.
Hold regular staff meetings to disseminate information.
Ensure employees meet requirements for driving on company business.
Track and enter employee time and attendance; prepare schedules that minimize overtime and maintain adequate facility coverage.
Prepare month-end reports.
Provide training and onboarding for new clients as needed.
Investigate, resolve, and respond appropriately to customer complaints.
Ensure Quest improvement and standardization initiatives are implemented.
Assist with annual budget preparation and maintain budget control; support cost containment, overtime management, standardization, and capital expenditure needs assessment.
Participate in process-improvement teams and other initiatives to meet management objectives.
Organize and lead projects within the workgroup and with cross-functional groups; give presentations and speak to groups as required.
Demonstrate and uphold Quest Diagnostics values.
Perform other duties as assigned within the scope of the position.

Benefits

Day 1 medical and supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.