Phlebotomy Supervisor

Labcorp • Dothan, AL

22d • Onsite

About The Position

Labcorp is seeking a Phlebotomy Supervisor to lead a team of more than 25 phlebotomists working in Patient Service Centers and/or physician offices in Dothan, Alabama. The supervisor manages and oversees Labcorp patient service centers and designated client locations, with responsibility for team leadership, operations, and the patient and client experience. The role includes supervising, hiring, training, and developing phlebotomists; coordinating staffing and schedules; monitoring productivity, patient flow, wait times, and inventory; and handling operational duties such as payroll and performance appraisals. The supervisor communicates with patients, clients, internal teams, and senior management, resolves issues, supports new site or office setups, and performs phlebotomy and specimen preparation when needed. Travel to additional sites may be necessary.

The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; additional days and hours may be required. Overtime may be required. Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, short- and long-term disability insurance, 401(k), paid time off or flexible time off, tuition reimbursement, and an employee stock purchase plan.

Requirements

• High school diploma, GED, or equivalent.
• At least 3 years of experience in a supervisory or people-leader position.
• At least 3 years of experience as a phlebotomist.
• Proven track record of providing exceptional customer service.
• Strong written and verbal communication skills.
• Ability to work independently or in a team environment.
• Comfort working under minimal supervision.
• Valid driver’s license, clean driving record, and reliable transportation.
• Flexibility to work overtime as needed.
• Ability to pass a standardized color blindness test.
• Must be at least 21 years old.

Nice To Haves

• At least 5 years of experience in a supervisory or people-leader position.
• At least 5 years of experience as a phlebotomist.

Responsibilities

• Supervise a team of more than 25 phlebotomists working in Patient Service Centers and/or physician offices.
• Manage patient flow, wait times, inventory levels, and information logs.
• Monitor monthly productivity and report deviations as necessary.
• Coordinate phlebotomists’ schedules.
• Perform operational duties such as payroll, monthly schedules, and performance appraisals.
• Partner with Human Resources on employee relations issues and disciplinary actions.
• Hire and train phlebotomists to fill open positions.
• Communicate with patients, client office staff, sales, logistics, senior management, and other internal and external customers.
• Provide exceptional customer service to patients and clients.
• Assist with setting up new Patient Service Centers or client offices.
• Resolve patient or client issues.
• Perform phlebotomy, collect specimens, and prepare specimens when needed.
• Travel to additional sites as necessary.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Paid time off (PTO) or flexible time off (FTO)
• Tuition reimbursement
• Employee stock purchase plan
• Eligible phlebotomists may participate in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED