Phlebotomy Supervisor

TridentCare•Worcester, MA

About The Position

The Phlebotomy Supervisor oversees phlebotomy operations and personnel across all shifts, ensuring efficient scheduling and excellent customer service. This role involves regular review of phlebotomy competency, providing training, skills assessment, and in-service education. The supervisor interacts with management to ensure staff are trained to provide satisfactory phlebotomy services within regulatory guidelines. Key responsibilities include monitoring specimen collection, preparing reports on production progress, conducting staff evaluations, and working cooperatively with various departments. The supervisor must maintain a professional and ethical demeanor, lead by example, and attend to the immediate needs of phlebotomy personnel, including continuous in-service training on safety, company policies, and compliance. They are also responsible for monitoring personnel activities, approving overtime, and submitting accurate time and mileage reports.

Requirements

Extensive knowledge of required specimen preservation, adequate patient preparation and specimen procedures.
Must be able to work under minimal supervision and accurately maintain time records.
Must conduct business in a professional and ethical manner and lead by example.
Responsible for accurate and timely submission of time and mileage sheets to payroll department.

Nice To Haves

Phlebotomy operations and personnel management experience
Experience in training and skills assessment
Knowledge of local, state, and federal regulations related to phlebotomy
Experience in preparing and evaluating reports
Experience in staff performance evaluations
Experience in courier operations oversight
Experience in payroll submission and cooperation with payroll departments

Responsibilities

Oversees phlebotomy operations and personnel on all shifts including scheduling available staff in an efficient manner.
Communicate Facility Concerns to Area managers
Work with Area Managers and other Field personnel in such a way as to provide excellent customer service.
Must be able to work under minimal supervision and accurately maintain time records.
Regularly reviews phlebotomy competency, providing training, skills assessment and in-service education of assigned staff as required.
Monitoring STAT’s, Peak & Trough and after hours specimen collection.
Interacts with Phlebotomy Manager and Laboratory Director to ensure that these personnel are trained in such a way as to provide phlebotomy services satisfactorily and within local, state and federal regulations.
Prepares and evaluates reports indicating phlebotomy production progress.
Prepares regular and annual evaluations of phlebotomy staff.
Works cooperatively with all other departments, including but not limited to: Laboratory Dispatch, Courier Dispatch, Couriers, Accessioning, Customer Service and Data Entry.
Extensive knowledge of required specimen preservation, adequate patient preparation and specimen procedures. Monitors that personnel follow established protocols.
Regularly reports to Phlebotomy Manager.
Must conduct business in a professional and ethical manner and lead by example.
Responsible to attend to the immediate needs of phlebotomy personnel.
Constant in-service of phlebotomy personnel regarding safety, resident’s rights and conduct, company changes in policy, procedures and local, state and Federal Compliance.
Diligently monitor phlebotomist personnel activities including time tracking, travel, general practices, provided operational reports.
Assists with oversight of morning courier operations, scheduling available staff and monitoring routes.
Minimal housekeeping of their assigned drop site and/or workstations.
Review and approve phlebotomists working regular hours and overtime. Responsible for accurate and timely submission of time and mileage sheets to payroll department.
Work cooperatively with payroll department & representative.
Prepares and submit weekly activity report to Phlebotomy Manager.
Attend Regional Phlebotomy meetings when scheduled.