Phlebotomy Representative - Site Lead

Quest Diagnostics•Town of Fishkill, NY

13d•$25 - $26•Onsite

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). Ensure accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. Provide a professional and efficient experience for patients, staff, and clients, maintain a consistently low error rate, handle more complex collections and patient/client situations, and support on-site staff. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions. The Site Lead directs daily site operations in accordance with standard operating procedures, supports and coaches on-site staff, and helps ensure office activities are completed accurately and on time. The role is assigned to a single site, with minimal travel to other designated sites. The schedule is Monday through Friday, 7:00 AM to 3:30 PM, with rotational weekend coverage; flexibility to work weekends and holidays as needed is required.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and assist the team with difficult draws.
Demonstrated phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
English proficiency is required.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Ability to walk and stand frequently and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Flexibility to work weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures to confirm specimen-labeling accuracy, and perform data entry as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by the test order.
Research test and client information and verify written and electronic orders using laboratory systems or the directory of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Communicate professionally with clients to resolve, refer, or document problems; prepare problem documentation and report critical issues.
Provide respectful, efficient service; use communication, problem-solving, and collaboration skills to complete procedures and address patient questions.
Enter patient registration, test-order, and billing information accurately.
Maintain a clean, orderly, welcoming collection environment and handle multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as necessary.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring cleanliness and safety.
Work flexibly, including weekends and holidays as needed, and travel minimally to sites beyond the designated work site.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, and compliance standards, including patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.