Phlebotomy Representative - Site Lead

Quest Diagnostics•Fishkill, NY

11d•Onsite

About The Position

The Phlebotomy Representative - Site Lead provides professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). The role ensures accurate specimen collection, patient identification, and adherence to testing protocols while delivering a professional, efficient experience for patients, staff, and clients. The representative handles complex collections and patient or client situations with a consistently low error rate and supports on-site staff. The Site Lead directs daily site operations in accordance with standard operating procedures, coaches and mentors employees as appropriate, and helps ensure site activities are completed accurately and on time. The position also supports site upkeep and administrative work, follows safety and compliance requirements, and maintains current phlebotomy skills. The role is based at a single assigned site, with minimal travel to other designated sites.

Requirements

At least two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and assist the team with difficult draws.
Strong communication skills and ability to adapt to change.
English proficiency.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Ability to work a Monday-to-Friday schedule with rotational weekends and flexibility to work weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of a phlebotomy accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture, capillary draws, and difficult pediatric, geriatric, or hard-stick collections.
Verify patient identification and obtain signatures to ensure accurate specimen labeling.
Enter data and prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Resolve routine patient and client concerns independently, escalating non-routine issues and documenting problems or critical issues as appropriate.
Provide respectful, professional, and efficient service and communicate effectively with patients and clients.
Perform accurate patient registration, test order, and billing data entry.
Maintain a clean, orderly, welcoming, and safe collection environment, including handling multiple priorities in a high-volume setting.
Direct daily site operations in accordance with standard operating procedures and coach on-site staff as necessary.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, and preparing schedules.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.