Phlebotomy Representative - Site Lead

Quest Diagnostics•Wellington, FL

6d•$18 - $27•Onsite

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). Ensure accurate specimen collection, patient identification, and adherence to testing protocols that support high-quality laboratory results. Provide a professional and efficient experience for patients, staff, and clients, maintaining a consistently low error rate and handling more complex collections and patient/client situations while supporting on-site staff. Demonstrate Quest’s 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions. The Site Lead directs daily site operations in accordance with standard operating procedures, supports and coaches on-site staff, and helps ensure office activities are completed accurately and on time. The role also includes specimen preparation, patient and client service, administrative and compliance duties, site upkeep, and schedule flexibility, including weekends and holidays as needed. The position is assigned to a single site, with minimal travel beyond designated work sites. The listed schedule is Monday through Friday, 8:00 AM to 5:00 PM, with rotational weekends. The pay range is $21.70+ per hour. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting while helping the team with difficult draws.
Demonstrated phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
English proficiency.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity; stand or sit for extended periods; walk and stand frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Ability to work a Monday-to-Friday schedule with rotational weekends and to be flexible for weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of a phlebotomy accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, and handle difficult pediatric, geriatric, and hard-stick collections while maintaining a low error rate.
Obtain patient identification and signatures, ensure accurate specimen labeling, and perform data entry as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test orders.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Communicate professionally with clients to resolve, refer, or document problems, and report critical issues as they occur.
Provide respectful, efficient service and use communication, problem-solving, and collaboration skills to complete procedures and address patient questions.
Enter patient registration, test order, and billing information accurately.
Maintain a clean, orderly, welcoming, and safe collection environment, and handle multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as needed.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring site cleanliness and safety.
Be flexible with scheduling, including weekends and holidays as needed.
Travel minimally to sites beyond designated work sites and support the assigned PSC or IOP location.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment through Blueprint for Wellness®.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.