Phlebotomy Representative - Site Lead

Quest Diagnostics•Fremont, CA

7d•Onsite

About The Position

The Phlebotomy Representative - Site Lead delivers professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). The role ensures accurate specimen collection, patient identification, and compliance with testing protocols, while providing a professional and efficient experience for patients, staff, and clients. The Site Lead handles complex collections and patient or client situations with a consistently low error rate and supports on-site staff and daily operations. The position is based at a single designated site in Fremont, California, with minimal travel to other sites. The stated schedule is Monday through Friday, 6:00 AM to 3:00 PM, with rotational weekends; scheduling flexibility may be required for weekends and holidays. The pay range is $31.10–$33.80 per hour. Salary offers consider relevant skills, training, experience, education, certifications, market factors, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation. Quest offers a range of benefits and programs, with eligibility varying by position and hours worked.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana; the description specifies that Quest does not accept NHA licenses in California, Washington, or Nevada.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and help the team with difficult draws.
Strong communication skills and ability to adapt to change.
English language proficiency is required.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Flexibility with scheduling, including weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, following established procedures.
Handle some difficult draws, including pediatric, geriatric, and hard-stick collections, while maintaining a consistently low error rate.
Obtain patient identification and signatures to ensure specimen-labeling accuracy.
Complete data entry as necessary, including patient registration, test orders, and billing information.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required by the test order.
Research test and client information, and confirm and verify written and electronic orders using laboratory technology systems or directories of services.
Independently resolve routine patient and client concerns and appropriately escalate non-routine issues.
Communicate professionally with clients to resolve, refer, or document problems; prepare problem documentation and report critical issues as they occur.
Provide respectful, efficient service and address patient questions using verbal and written communication, problem-solving, and collaboration skills.
Maintain a clean, orderly, welcoming, and safe collection environment.
Manage multiple priorities in a high-volume setting.
Direct daily site operations in accordance with standard operating procedures and coach on-site staff as necessary.
With training, mentor and serve as a resource for new and tenured employees.
Ensure the office’s daily activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring cleanliness and safety.
Obtain identification, enter billing information accurately, and collect payments when required in accordance with corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks, including stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate Quest’s 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in interactions.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.