Phlebotomy Representative - Site Lead

Quest Diagnostics•Fremont, CA

8d•$31 - $34•Onsite

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work with a consistently low error rate, handle more complex collections and patient/client situations, and support on-site staff. Demonstrate Quest’s 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions to uphold service and operational excellence. This role directs daily site operations, follows standard operating procedures, and may coach or mentor on-site staff. It is assigned to a single site, with minimal travel to sites beyond designated work locations. The schedule is Monday to Friday, 6:00 AM to 3:00 PM, with rotational weekends; flexibility to work weekends and holidays is needed as required. The position is based in Fremont, California. A state phlebotomy license is required. Quest does not accept NHA licenses in California, Washington, or Nevada. Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.

Requirements

Two years of phlebotomy experience.
State phlebotomy license; Quest does not accept NHA licenses in California, Washington, or Nevada.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
High school diploma or equivalent.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting while helping the team with difficult draws.
Demonstrated phlebotomy skills, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
English proficiency.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity; stand or sit for extended periods; walk and stand frequently; and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Flexibility to work weekends and holidays as needed.

Nice To Haves

Customer service experience.
Completion of a phlebotomy accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture and capillary draws, and handle difficult pediatric, geriatric, and hard-stick collections with a consistently low error rate.
Obtain patient identification and signatures, confirm specimen-labeling accuracy, and perform necessary data entry.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required by test orders.
Research test and client information, and verify written and electronic orders using laboratory technology systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Communicate professionally with clients to resolve, refer, or document problems, and prepare problem documentation and report critical issues as they occur.
Provide respectful and efficient service, using communication, problem-solving, and collaboration skills to complete procedures and address questions.
Accurately enter patient registration, test orders, and billing information.
Maintain a clean, orderly, and welcoming collection environment and manage multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as needed.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring site cleanliness and safety.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks, including stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Work weekends and holidays as needed and travel minimally to sites beyond the designated work site(s).

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.