Phlebotomy Representative - Site Lead

Quest Diagnostics•Pensacola, FL

About The Position

The Phlebotomy Representative – Site Lead delivers professional phlebotomy services at an assigned Patient Service Center (PSC) or Client Office (IOP). The role ensures accurate specimen collection, patient identification, and compliance with testing protocols while providing a professional, efficient experience for patients, staff, and clients. The Site Lead handles more complex collections and patient or client situations, supports on-site staff, and demonstrates the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The position directs daily site operations according to standard operating procedures, supports and coaches on-site staff, and helps ensure office activities are completed accurately and on time. It also involves maintaining a clean, safe, and welcoming collection environment; completing administrative and supply-related tasks; and following departmental policies, safety protocols, and patient-information confidentiality requirements. The role is based at a single assigned site, with minimal travel to other designated sites. Schedule: Monday to Friday, 7:00 AM to 1:00 PM, with rotational weekends; flexibility may be needed for weekends and holidays. Location: Pensacola, Florida. Pay starts at $21.70 per hour. Annual performance bonus compensation may be available to eligible candidates.

Requirements

At least two years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and help the team with difficult draws.
Strong communication skills and ability to adapt to change.
English proficiency is required.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions requiring fine dexterity and to stand or sit for extended periods.
Ability to walk and stand frequently, and to bend, kneel, reach, twist, or pull occasionally.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience.
Completion of a phlebotomy-accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections for a variety of tests, including venipuncture and capillary draws, following established procedures.
Handle difficult draws, including pediatric, geriatric, and hard-stick collections, while maintaining a consistently low error rate.
Obtain patient identification and signatures to ensure specimen-labeling accuracy.
Enter data as needed, including patient registration, test orders, and billing information.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required by test orders.
Research test and client information and confirm written and electronic orders using laboratory technology systems or directories of services.
Resolve routine patient and client concerns independently and appropriately escalate non-routine issues.
Communicate professionally with clients to resolve, refer, or document problems, and report critical issues as they occur.
Provide respectful and efficient service, answer patient questions, and use problem-solving and collaboration skills to complete daily procedures.
Maintain a clean, orderly, welcoming, and safe collection environment, and handle multiple priorities in a high-volume setting.
Direct daily site operations in accordance with standard operating procedures and coach on-site staff as needed.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and maintaining cleanliness and safety.
Obtain identification, enter billing information accurately, and collect payments when required under corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Perform routine administrative tasks, including stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.
Be flexible with scheduling, including weekends and holidays as needed.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.