Phlebotomy Representative - Site Lead

Quest Diagnostics•Norwich, CT

6d•$23 - $25•Onsite

About The Position

Deliver professional phlebotomy services at an assigned Patient Service Center or Client Office. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Provide a professional and efficient experience for patients, staff, and clients, maintain a consistently low error rate, handle complex collections and patient or client situations, and support on-site staff. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions. The role directs daily operations at a designated site, supports and coaches on-site staff, and helps ensure office activities are completed accurately and on time. The position is based in Norwich, Connecticut, with a Monday-through-Friday schedule of 7:30 AM to 4:30 PM and rotational weekend work. Scheduling flexibility may be required for weekends and holidays, with minimal travel to sites beyond the designated work site.

Requirements

At least two years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy skills, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform accurate, error-free work in a fast-paced setting and assist the team with difficult draws.
Strong communication skills and ability to adapt to change.
English proficiency.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive fine-dexterity hand motions and stand or sit for extended periods.
Ability to walk and stand frequently and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.

Nice To Haves

Customer service experience.
Phlebotomy accredited program, medical assistant training, or paramedic training.

Responsibilities

Perform specimen collections, including venipuncture and capillary draws, and handle difficult collections such as pediatric, geriatric, and hard-stick draws.
Obtain patient identification and signatures, ensure accurate specimen labeling, and perform data entry as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories.
Resolve routine patient and client concerns independently and appropriately escalate non-routine issues.
Communicate professionally with clients to resolve, refer, or document problems and report critical issues.
Provide respectful and efficient service, answer patient questions, and use communication, problem-solving, and collaboration skills to complete procedures.
Enter patient registration, test order, and billing information accurately.
Maintain a clean, orderly, welcoming, and safe collection environment.
Handle multiple priorities in a high-volume setting.
Direct daily site operations according to standard operating procedures and coach on-site staff as needed.
With training, mentor and serve as a resource for new and tenured employees.
Ensure daily office activities are completed accurately and on time.
Support site upkeep and maintenance, including compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, preparing schedules, and ensuring cleanliness and safety.
Work flexibly, including weekends and holidays as needed, and provide minimal travel beyond designated work sites.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, maintaining logs, sanitizing, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.